At pakaka, your personal data is treated with the same level of security we apply to your real-money transactions. This Privacy Policy explains clearly what data we collect, why we collect it, how it is stored and protected, and what rights you hold as a pakaka account holder.
Six core principles that shape how pakaka handles every piece of data you share with us. The full legal text is in the sections below.
pakaka only collects personal data that is strictly necessary for account registration, KYC compliance, payment processing, and responsible gaming obligations. We do not harvest data beyond what the purpose requires.
All data transmitted between your device and the pakaka platform is protected by TLS 1.3 encryption — the same standard used by leading banks and financial institutions, including JazzCash and EasyPaisa integrations.
pakaka never sells your personal information to third-party marketers. Data is only shared with regulated payment processors, licensed KYC providers, and where required by the terms of our international gaming licence.
You can request a full copy of the personal data pakaka holds on your account at any time. We will provide a structured data export within 30 days of a verified request submitted to our support team.
Subject to our legal retention obligations under gaming licensing and anti-money laundering requirements, you may request the deletion of your personal data upon permanent account closure. pakaka will confirm completion of erasure in writing.
All marketing communications from pakaka — including SMS, email promotions, and in-platform notifications — are opt -in only. You can withdraw consent and unsubscribe from all marketing at any time via your account settings or by contacting the pakaka support team directly.
This Privacy Policy ("Policy") describes how pakaka ("pakaka", "we", "us", "our"), the operator of the online casino and sports betting platform at pakaka.vip, collects, uses, stores, shares, and protects the personal information of all persons who visit, register on, or use the pakaka platform in any capacity ("you", "your", "User"). This Policy forms part of the pakaka Terms and Conditions and should be read in conjunction with them. By registering a pakaka account or continuing to use the pakaka platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 pakaka is an internationally licensed online casino and sports betting operator accessible at pakaka.vip. We provide a digital gaming and wagering platform tailored specifically for Pakistani players, offering cricket betting, live casino games, video poker (including Joker Poker and Jacks or Better), slot machines, and a range of other entertainment products.
1.2 For the purposes of this Privacy Policy, pakaka is the data controller responsible for the personal information collected through the pakaka platform. All data protection enquiries and subject access requests should be directed to the pakaka Data Protection contact address specified in Section 14 of this Policy.
1.3 The pakaka platform processes payments through JazzCash and EasyPaisa integrations, as well as HBL, UBL, and Meezan Bank transfer channels. Each payment processor operates under its own privacy and data protection framework. pakaka's responsibility extends only to data processed within the pakaka platform itself; once a transaction is handed off to a payment provider, that provider's own privacy policy governs the processing of your payment data on their systems.
Data Controller: pakaka operates as the data controller for all personal information collected via the pakaka.vip platform. Questions about how your data is handled should be directed to [email protected] with the subject line "Privacy — Data Controller Enquiry".
2.1 Registration Data. When you create a pakaka account, we collect the information you provide directly, including your full legal name, date of birth, residential address (including city — for example Karachi, Lahore, Islamabad, Faisalabad, or Rawalpindi), email address, and mobile phone number registered with your JazzCash or EasyPaisa account.
2.2 Identity Verification (KYC) Data. As part of our Know Your Customer programme required under our international gaming licence, we may collect copies of your CNIC (Computerised National Identity Card) or passport, proof of residential address (such as a utility bill or bank statement), and proof of ownership of your registered payment method. These documents are processed by our licensed KYC verification partner and stored securely in accordance with this Policy.
2.3 Financial Transaction Data. We record details of all deposits and withdrawals made through your pakaka account, including transaction amounts in PKR, timestamps, payment method references (such as JazzCash wallet IDs or bank account numbers), and transaction status. We do not store full payment card numbers or banking login credentials on our servers.
2.4 Gaming Activity Data. We maintain records of your game play history on the pakaka platform, including games played (slots, Joker Poker, Jacks or Better, live casino, cricket betting, and other categories), bet amounts, session durations, win and loss records, and bonus usage history. This data is used for account management, responsible gaming monitoring, and dispute resolution purposes.
2.5 Technical and Device Data. When you access the pakaka platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for fraud prevention, security monitoring, and platform optimisation purposes.
2.6 Communications Data. We retain records of communications between you and the pakaka support team, including live chat transcripts, email correspondence, and any attachments you submit in connection with a complaint or support request.
2.7 Responsible Gaming Data. If you set deposit limits, loss limits, session time limits, cooling-off periods, or activate self-exclusion through your pakaka account settings, we record these preferences and apply them to your account. This data is handled with additional care given its sensitive nature.
3.1 Directly From You. The primary source of your personal data is the information you provide when registering your pakaka account, completing KYC verification, making deposits or withdrawals, contacting our support team, or setting responsible gaming preferences.
3.2 Automatically Through Platform Use. Certain technical and behavioural data is collected automatically as you interact with the pakaka platform. This includes session data captured through server logs, cookies, and similar tracking technologies described in Section 7 of this Policy.
3.3 From Third-Party Service Providers. We may receive data about you from our licensed KYC verification partners, payment processors (including JazzCash and EasyPaisa), fraud detection services, and — where you have given explicit consent — responsible gaming organisations that facilitate cross-operator self-exclusion programmes.
3.4 From Publicly Available Sources. In limited circumstances related to fraud prevention and AML (anti-money laundering) obligations, pakaka may cross-reference information you have provided against publicly available databases or sanctions lists, as required under our gaming licence obligations.
4.1 pakaka processes your personal data for the following specific purposes:
5.1 pakaka processes your personal data on the following legal bases:
Withdrawing Consent: Where pakaka relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the legality of any processing carried out before withdrawal. To withdraw marketing consent, visit your account settings or contact [email protected].
6.1 pakaka does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
6.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
No Commercial Sale of Data: pakaka will never sell your personal information to advertisers, lead generation companies, data brokers, or any other commercial third party. Any sharing of data is strictly limited to the operational and compliance purposes described in this section.
7.1 What Are Cookies. Cookies are small text files stored on your device when you visit the pakaka platform. They allow the platform to recognise your device, maintain your session, remember your preferences, and gather usage analytics.
7.2 Types of Cookies Used by pakaka.
7.3 Managing Cookies. You can manage your cookie preferences at any time through the cookie consent settings available at the bottom of the pakaka platform, or through your browser's built-in privacy settings. Please note that disabling strictly necessary cookies will prevent you from accessing your pakaka account.
8.1 pakaka retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law, our gaming licence conditions, and anti-money laundering obligations.
8.2 As a general rule, pakaka retains account data, KYC documentation, and financial transaction records for a minimum period of five (5) years following account closure. This retention period reflects standard AML compliance requirements applicable to licensed gaming operators.
8.3 Communications data, including live chat transcripts and email correspondence, is retained for a period of three (3) years from the date of the communication, or longer if the communication relates to an open complaint or legal matter.
8.4 Gaming activity data is retained for the duration of your account and for five (5) years thereafter for audit, dispute resolution, and regulatory compliance purposes.
8.5 Where you have exercised your right to erasure and pakaka is not subject to a legal obligation to retain specific data, deletion will be completed within 30 days of a verified erasure request. pakaka will provide written confirmation of data deletion upon completion.
9.1 pakaka implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 While pakaka takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, pakaka will notify affected users without undue delay and will take all necessary steps to contain and remediate the breach.
Security Best Practices: pakaka will never ask for your account password via email, live chat, or telephone. If you receive a communication claiming to be from pakaka that requests your password or full payment details, treat it as fraudulent and report it immediately to [email protected].
10.1 As a pakaka account holder, you have the following rights in relation to the personal data we hold about you:
10.2 To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy — Subject Rights Request", including your full registered name, account username, and a clear description of the right you wish to exercise. We may require identity verification before processing a rights request to ensure that personal data is not disclosed to or modified by an unauthorised party.
11.1 The pakaka platform is strictly for adults aged 21 years and over. pakaka does not knowingly collect, store, or process personal data belonging to persons under the age of 21.
11.2 If pakaka becomes aware that personal data has been collected from a person under the age of 21 — whether through the registration process, a KYC review, or a third-party report — the relevant account will be immediately closed, any funds in the account will be returned to the originating payment source, and all personal data associated with the account will be permanently deleted from pakaka's systems within 30 days.
11.3 Parents and guardians who believe that a minor has registered a pakaka account should contact our support team immediately at [email protected]. pakaka treats such reports as an urgent priority and will investigate and act within 24 hours of receiving a verified report.
21+ Only: Gambling by persons under 21 is strictly prohibited on the pakaka platform. If you suspect that a minor is accessing gambling content, please report it immediately to our support team. pakaka cooperates fully with parents, guardians, and relevant authorities on all underage access concerns.
12.1 As an internationally licensed gaming operator, pakaka may transfer your personal data to, or process it in, countries outside of Pakistan. This may occur in connection with our use of cloud hosting infrastructure, KYC verification providers, fraud detection services, or other operational partners located in other jurisdictions.
12.2 Where personal data is transferred internationally, pakaka ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. Safeguards may include data processing agreements incorporating standard contractual clauses, binding corporate rules, or transfers to jurisdictions that maintain adequately recognised data protection standards.
12.3 By registering a pakaka account and using the pakaka platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the protections outlined herein.
13.1 pakaka reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the structure of the pakaka platform. The effective date at the top of this Policy will be updated each time a revision is made.
13.2 Where a material change is made to this Policy — one that significantly affects how we use your personal data or your rights in relation to it — pakaka will notify all registered account holders via the email address on file and/or through an in-platform notification at least 14 days before the revised Policy takes effect.
13.3 The most current version of this Privacy Policy is always accessible at pakaka.vip/privacy-policy. Continued use of the pakaka platform following notification of a revised Policy constitutes your acceptance of the updated terms.
14.1 Privacy Enquiries. For any questions, concerns, or requests relating to this Privacy Policy or pakaka's data processing practices, please contact the pakaka Data Protection team by email at: [email protected] with the subject line "Privacy Enquiry".
14.2 Subject Rights Requests. To exercise any of your rights described in Section 10 (access, rectification, erasure, portability, restriction, objection), please submit a written request to [email protected] with the subject line "Privacy — Subject Rights Request". Please include your full registered name, pakaka account username, and a clear description of your request.
14.3 Response Timeframe. pakaka aims to acknowledge all privacy-related correspondence within 72 hours and to provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reason for it.
14.4 Complaints. If you are not satisfied with pakaka's response to a privacy concern, you have the right to escalate your complaint to the data protection supervisory authority in your jurisdiction, or to the regulatory body overseeing pakaka's international gaming licence. pakaka will cooperate fully with any such investigation.
Contact for Privacy Matters: All privacy enquiries, subject rights requests, and data protection complaints should be submitted in writing to [email protected]. Please do not share sensitive personal documents via live chat. Use email for all formal privacy and KYC correspondence so that we have a proper written record of your request.
Every system we build starts with your security and privacy in mind — from JazzCash payments to live casino sessions.
Our payment integrations with JazzCash and EasyPaisa are direct, encrypted, and compliant with Pakistani mobile money regulations. Deposits settle in under 60 seconds with no third-party data exposure.
Our CNIC-based identity verification is processed by a licensed KYC provider under strict data handling agreements. Your ID documents are never stored on shared servers or accessible to unauthorised staff.
pakaka holds an international gaming licence that mandates specific data protection, AML, and responsible gaming standards — giving you the assurance that your information is governed by a credible regulatory framework.
pakaka has a strict zero-sale policy on personal data. Your information is never passed to advertisers, lead generators, or data brokers. We share data only with licensed operational partners bound by formal data processing agreements.
Every promotional SMS and email from pakaka requires your prior opt-in. You can unsubscribe from all marketing communications at any time through your account settings — no hoops, no delays, no fine print.
Got a question about your data? Our support team is available around the clock via live chat in your pakaka account dashboard. For formal privacy requests, reach us at [email protected] with your subject rights enquiry.
Your data is protected, your payments are instant, and your gaming experience is built for Pakistan. Join thousands of players from Karachi to Lahore already enjoying the pakaka platform — responsibly, and on their own terms.
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